Salesperson：Hello, ma'am. What can I do for you?

女士，您好。我能为您效劳吗？

Mary：Could I have a refund on this?

我这个东西可以退钱吗？

Salesperson：Is anything wrong with it?

有什么不对吗？

Mary：Yes, this part is defective. I didn't notice it when I bought it.

有啊，这个部分有瑕疵。我买的時候沒有注意到。

Salesperson：Oh, I'm sorry about that. May I see your sales slip, please?

哦，真抱歉。我可以看看您的发票吗？

Mary：Yes, here it is.

可以，在这儿。

Salesperson：I'm sorry, ma'am. Your refund period expired ten days ago.

很抱歉，女士。您的退款期限十天前就过了。

Mary：What difference does ten days make?

差十天有什么关系？

Salesperson：Well, even though you can't get a refund on it, I can let you exchange it for another one or anything else.

虽然您不能退钱，但我可以让您换另一件或任何其他东西。